Branch banking

The role of branches in consumers' lives may be changing in the digital age, but brick-and-mortar locations are here to stay. To adapt, Citizens Bank has begun a "10-year process" of retrofitting its branch network.

Automated teller machines have come a long way since Barclays rolled out the world's first ATM at a branch in north London 50 years ago. Here's a look at some of the milestone moments and key innovations in ATM technology over the past five decades.

The gray-bearded ATM would seem like a goner since mobile usage is surging and cash withdrawals are flatlining. But banks such as JPMorgan, B of A and PNC are pouring money into overhauling them in a bid, oddly enough, to attract a younger generation of customer.

Readers sound off on the use of AI in underwriting, the reasons for the failure of a Milwaukee bank, U.S. banks’ progress in adopting APIs, and more.

Executives at the embattled bank made clear Thursday that they are not discarding its long-standing strategy of selling additional products to existing customers.

Regions Financial is taking steps across its 1,500-branch network to embrace consumers with autism and train its staff to help them. Business development, not just compassion, is part of the motivation.

Credit unions announce a bevy of new leaders among the recent new hires, promotions and appointments.

The acquirer of the failed Guaranty Bank took a pass on the latter’s 107 in-store branches, leading to their shutdown and a disruption in service for many low-income customers.

As China's only gambling center, the island has become a crime risk, pressuring greater security for card transactions.

Readers weigh in the effect of Federal Reserve actions on wealth distribution, how a new startup could reduce overdraft fees, Watson's attempts to catch rogue traders, and more.

Despite a categorical denial this week by Wells Fargo CEO Tim Sloan, former employees like Yesenia Guitron say trawling for immigrants was routine.

Even as units of a larger holding company, local banks fight the perception that they can’t provide sophisticated services like corporate or private banking. Executives say that unifying the brand will help Synovus better compete against larger players.

Wells survived a fierce proxy fight at its annual meeting, but that’s not stopping some key investors — including the California State Teachers' Retirement System and the New York City pension funds — from pressuring the embattled bank to quickly replace most of its directors.

Diebold’s purchase of Wincor Nixdorf made plenty of sense as a merger of two ATM giants. But that's not what the companies want to become.

Tim Sloan insisted Monday that the bank’s phony-accounts scandal, which has eroded its position with U.S. consumers, has not hurt its recruiting efforts.

The credit union is the tenth largest in Pennsylvania, serving more than 80,000 members.

While bankers are becoming accustomed to the idea that artificial intelligence and software "bots" will affect their business, a "Jetsons"-style robot is a novel feature at a branch.

As the smartphones become ATM cards, a new set of security risks emerges. Thorough ID protection is necessary to keep no-card ATMs secure.

Student-run branches at five California high schools create a wide "ripple effect" in communities that often don't trust banks.

U.S. Bank and BMO share how they are ceaselessly tearing apart and revamping mobile, online and other retail channels in search of a "unified customer experience" and efficiency.