Branch banking

Readers weigh in on a notable OCC personnel change, the Scottrade breach, the ability of corporate owners to still be anonymous and more.

The 110-page document offers plenty of new details about what went wrong at the megabank but may leave many wanting a truly independent investigation.

Why a simple conversation about ordering checks should have led to a loan...but didn't.

The 110-page document offers plenty of new details about what went wrong at the megabank but may leave shareholders wanting a truly independent investigation.

In the near future, branch authentication will likely rely more on things like iris scans and palm readers than physical ID cards.

These execs say they are finding ways to reduce fixed costs in areas such as branching and personnel, offer appealing tech, yet provide in-person services when customers have concerns.

The deal had been held up by U.K. regulators over concerns about competitive balance.

Success stories offer relevant lessons for those charting and executing a strategy, but with the proper perspective, stories of setbacks show bankers where they can and must improve.

Such reinstatements are unusual, and could signal a more aggressive approach by the government to protecting whistleblowers in the financial services sector.

The shift toward all-digital banking means customers, when they do seek in-person service, bring increasingly complex issues for staff to resolve. Banks must train branch personnel accordingly.

The deal includes $52.6 million in deposits and $13.2 million in loans, and the bank has indicated it plans to close two more locations in Wisconsin in June.

The company will sell five branches in Wisconsin to an unnamed buyer. It also plans to close two locations.

The executive tasked with rebuilding trust in the retail bank discusses how employees reacted to its new incentive pay plan, why Wells stopped calling its branches "stores," how it now prevents salespeople from impersonating customers, and more.

The settlement, which requires judicial approval, will cover customers' fees and other costs related to about 2 million unauthorized accounts.

As banks work to integrate their mobile apps with their physical channels, the march toward universal cardless ATM technology continues.

The demonstration was staged by a union-affiliated group that wants to organize bank workers.

As multi-factor identification becomes the norm, biometrics can be one or more steps that consumers can easily execute.

Technology never stands still, and even the most successful mobile wallets in the market need to keep pace with the needs of consumers and merchants. A few are making changes that position them for new markets and platforms in the near future.

Andy Harmening will succeed longtime retail banking chief Mary Navarro, who is retiring in June.

A faster network is letting the regional bank bring new technology into its branches and share data with fintech partners via APIs.