Branch banking

Such reinstatements are unusual, and could signal a more aggressive approach by the government to protecting whistleblowers in the financial services sector.

The shift toward all-digital banking means customers, when they do seek in-person service, bring increasingly complex issues for staff to resolve. Banks must train branch personnel accordingly.

The deal includes $52.6 million in deposits and $13.2 million in loans, and the bank has indicated it plans to close two more locations in Wisconsin in June.

The company will sell five branches in Wisconsin to an unnamed buyer. It also plans to close two locations.

The executive tasked with rebuilding trust in the retail bank discusses how employees reacted to its new incentive pay plan, why Wells stopped calling its branches "stores," how it now prevents salespeople from impersonating customers, and more.

The settlement, which requires judicial approval, will cover customers' fees and other costs related to about 2 million unauthorized accounts.

As banks work to integrate their mobile apps with their physical channels, the march toward universal cardless ATM technology continues.

The demonstration was staged by a union-affiliated group that wants to organize bank workers.

As multi-factor identification becomes the norm, biometrics can be one or more steps that consumers can easily execute.

Technology never stands still, and even the most successful mobile wallets in the market need to keep pace with the needs of consumers and merchants. A few are making changes that position them for new markets and platforms in the near future.