Technology
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Banks and others have been rolling out new technologies and updated features in recent weeks that are designed to improve customer satisfaction. Following are five ways banks are aiming to use software upgrades to delight customers in major and minor ways.

Letter from the Editor

Research, insights and data on how banks and financial institutions are using AI can now be found in a new location on American Banker.

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Call for Nominations
Brian Moynihan, Bank of America

The Charlotte-based megabank announced that it had appointed two business leaders to be co-presidents of the bank, and elevated its chief financial officer to serve as executive vice president.

Berkshire Bank branch 2

The Massachusetts bank is being accused of aiding and abetting the operation of a Ponzi scheme centered in Hamilton, New York. The bank declined to comment on the allegations.